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Commercial and Residential Locksmiths in Roswell

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Your Trusted Source for Commercial and Residential Locksmiths in Roswell

Finding a certified, experienced locksmith is no easy task. Sure, dozens of companies out there will dispatch an indifferent "technician" that offers "quick" solutions when you lose your keys. But when it comes to protecting your home and your business, cheap locks and part-time contractors just won't cut it. Arrowhead Lock & Safe stands out as the most trusted name in security solutions and products in Georgia in an industry known for poor service and mediocre locksmiths.

Established in 1973, Arrowhead Lock & Safe is a locally owned locksmith and control access firm. Having protected homeowners and business professionals in metro Roswell for decades, we have built our reputation on exemplary service and the highest quality security products available. Unlike other locksmith companies, we carry all of the major brands that you know and trust to protect your family and your business, including:

  • Medeco
  • Arrow
  • Schlage
  • Keymark
  • Kwikset
  • Mul-T-Lock,
  • Sargent
  • Baldwin
Commercial Locksmith Roswell, GA

As a comprehensive locksmith repair center and dealer, we also own an on-site lock shop to serve our clients better. That way, we can assist with your day-to-day needs like re-keying, cutting keys, and repairing locks. So whether you're looking for a brand-new security platform for your business or simply need a new set of keys for your storage unit, we are here to help. Our goal is to exceed your expectations with every service we offer.

Here are just a few reasons why customers choose Arrowhead Lock & Safe:

  • Our residential and commercial locksmiths in Roswell are bonded, licensed, insured, and ready to work hard.
  • Every professional locksmith is vetted via interviews and background checks.
  • We offer a wide range of locksmith services, from simple fixes to multi-step security system installations.
  • We carry a huge stock of premium, name-brand security hardware.
  • Our prices are affordable, and our quotes are 100% free of charge.
  • We aim to go the extra mile for ALL of our customers. It's just the way we do business!
 Safe Locksmith Roswell, GA
 Medeco Dealer Roswell, GA

Residential Locksmith Services: Keeping Your Home and Family Safe

Though home appraisers may disagree, the value of your home isn't defined by the four walls and roofs that cover a property. The real value of your home lies within those walls where your family eats, sleeps, and plays. When it comes to the safety of your family and the security of your valuables, having quality locks installed on your home is paramount. When your home has lackluster locks and minimal protection, the things that you hold closest to your heart are at risk.

That is why having a dependable residential locksmith in Roswell is so important - to ensure that your home is protected and that your family is safe from intruders. When you have problems with the locks on your home, you need a solution quickly. When you call Arrowhead Lock & Safe, know that our locksmiths will work efficiently and tirelessly until your home is secure. Whether your home's locks need to be repaired or you need to consult with us about an integrated security system, our skilled locksmiths are available when you need them the most.

We offer a variety of residential locksmith services to preserve your peace of mind seven days a week, 365 days a year:

Re-Keying Services

Re-Keying Services

Does your home have a complicated lock setup that requires you to use different keys for different doors? Perhaps a former babysitter still has a key to your home. Whatever your reasons, our team of seasoned locksmiths will come to your home, re-key your locks in an efficient manner, and leave you feeling more secure in your house.

New Lock Installation

New Lock Installation

Your home is only as safe as the locks that you have on your doors. As your locks age or when you are the victim of a security threat, you may feel that it's time to install new locks on the doors of your home. This can be long, laborious, and complicated for the average homeowner. For that reason, many clients trust Arrowhead Lock & Safe to handle the hard work for them. When you arrange for new lock installation, one of our experienced residential locksmiths will come to your home and install new locks on your doors. Once we're done, we'll make sure your family has enough keys to open your new locks.

High-Security Lock Installation

High-Security Lock Installation

If you are a homeowner who has experienced a break-in or want to take additional steps to secure your assets, high-security locks are a great solution. We offer a wide variety of locks from a plethora of major brands. We are fully equipped to meet your needs, whether you're interested in more traditional lock systems with high key differs or pry resistant lock technology.

Access Control System Installation

Access Control System Installation

If you feel like you need an extra layer security and want to make sure that only certain individuals have access to your home, an access control system is a great solution to your problem. Whether you are interested in electronic or magnetic locks or have been looking to install a password-protected system, our team of experts can help. Contact our office today for a free consultation to learn more about your access control system options in Georgia.

Commercial Locksmith Services: Protecting Your Customers and Your Business

If you are a business owner in Georgia, you have the weighty responsibility of protecting your patrons and securing your businesses' assets. The most common way for entrepreneurs to keep their business safe is by having a commercial locksmith in Roswell install quality, reliable locks on every entry point of your storefront. But, unfortunately, many business owners take the least amount of effort necessary when it comes to protecting their business.

Whether you own several franchise locations or have a single storefront, it only takes one break-in to make you realize the importance of installing high-quality locks for your commercial property. Sadly, at that point, it's too late - your ability to provide for your family and pay your bills has been compromised. For that reason alone, it's always better to be proactive about your businesses' security rather than reactive.

At Arrowhead Lock & Safe, our commercial door lock services are designed to ensure that your assets and your customers are protecting 24-hours a day, seven days a week. We will always take the time to walk you through your options, explaining the pros and cons of each security solution so that you can make an informed decision. With a wide range of security offerings and a reliable team of commercial locksmith experts on your side, choosing the right security setup is easy, efficient, and affordable.

 Medeco Locksmith Roswell, GA

Here are just a few of the commercial services we offer, all set up and installed by a certified, highly-trained commercial locksmith in Roswell:

 Residential Locksmith Roswell, GA

Commercial Door Locks

Installing high-quality door locks for your business is one of the best ways to protect your assets and your commercial property. At Arrowhead Lock & Safe, we offer many commercial door lock options from the best brands in our industry. From reliable maintenance service on your current Grade 3 locks to new Grade 1 commercial door lock installation, our team of commercial locksmiths is ready to help.

 Locksmith Roswell, GA

Commercial Door Lock Repair

If your businesses' locks are old and need proper maintenance or corrective repair services, it's always best to work with a team of experts. From re-keying services to fixing stuck or broken locks, our commercial locksmiths are only a phone call away.

 Medeco Locks Roswell, GA

Alarm Systems

Commercial alarms for businesses are more complex than their residential relatives, and for a good reason. Our cutting-edge alarm systems are great for preventing and interrupting break-ins, notifying the authorities, and act as an important addition to any business that wants enhanced security.

 Authorized Medeco Dealer Roswell, GA

Security Cameras

A commercial-grade CCTV system installed by Arrowhead Lock & Safe allows you to monitor all activities that take place under your businesses' roof. Having security cameras installed around your business gives you added peace of mind and evidence for the police if a break-in occurs. Having visible security cameras can also help deter criminals and prevent suspicious activity from ever taking place. With remote monitoring capability on your smart device, you can check in on your storefront any time of the night or day, from just about any location.

Commercial Locksmith Roswell, GA

Access Control Systems

Having the ability to control every one of your businesses' locks is a proactive, cost-efficient way to protect your customers and your assets. With a commercial-grade control access system from Arrowhead Lock & Safe, business owners can easily restrict certain areas within their store, prevent physical key duplication, record entry history, and even simplify employee turnover.

 Safe Locksmith Roswell, GA

Commercial Door Installation

Entryways can be especially vulnerable, but Arrowhead Lock and Safe know how to select and install the best doors for your business. When you add remote control access features, business owners can open other structures like motorized fences, large parking gates, and even barriers.

 Medeco Dealer Roswell, GA

ANSI Door Lock Grades Explained

The American National Standards Institute (ANSI) grading system was developed years ago to standardize a testing procedure to measure the durability and strength of a door lock. This grading system applies to both residential and commercial door locks. Composed of three different grades, the ANSI grading system gives homeowners and business owners a good idea of lock quality and reliability. ANSI examines six different qualities to determine a lock's grade:

  • Strength Cycles - How many uses a lock can withstand before a replacement lock is needed)
  • Operational - This refers to a door's ability to latch when it is closed
  • Security - The effectiveness of the lock's security
  • Material - What kind of material is the lock made of?
  • Finish - Satin, nickel-plated, bronze, etc.

Grade 1 Locks

These locks offer the highest level of security and are most often used by institutions like hospitals, schools, and even museums. These locks also have the highest life expectancy, though they can be much more complex and require an expert residential or commercial locksmith in cityname to install. In today's day and age, many more homeowners are opting for Grade 1 locks (like electronic locks) for the most peace of mind. This classification of lock must hold up against 800,000 cycles, six door strikes and a 360-pound weight test.

Grade 2 Locks

These locks are great for residential areas with more foot traffic, like a door that leads to an apartment complex or suite of rooms. These locks can also suffice for small businesses that need a higher level of security than Grade 3 locks. Use these locks when you want to secure access to areas with valuable equipment or sensitive documents. This classification of lock requires 400,000 cycles, four door strikes, and a 250-pound weight test.

Grade 3 Locks

This grade of lock is best suited for residential purposes and is considered standard door hardware. This kind of lock is the least expensive and should never be used in a high-traffic area like a lobby or storefront. However, these locks would be suitable for areas without much foot traffic like storage closets or areas without expensive merchandise. Because these locks are easiest to bypass, consider upgrading your Grade 3 locks with anti-bump and anti-pick technology. This classification of lock requires 200,000 lock cycles, two door strikes, and a 150-pound weight test.

Protect Your Home or Business Today

A famous animator and movie director once said: "The way to get started is to quit talking and begin doing." This quote rings especially true when it comes to protecting your home or business with the best security solutions in Georgia. If you're worried about the safety of your family or the wealth that you have worked so hard to create, contact our office today at 404-351-4331 for a free consultation. When you trust Arrowhead Lock & Safe, you can rest easy knowing your most precious belongings are safe and secure.

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Latest News in Roswell, GA

Daiquiris, Caramel Flan, and Cuban Sandwiches Await Roswell, Now that Cubanos ATL Is Open

The first full-service location of wildly popular Cuban sandwich shop Cubanos ATL opens September 20 in downtown Roswell offering an expanded menu and a full bar with cocktails.In addition to a tight list of traditional Cuban sandwiches, look for overnight oats, Cuban toast, and ham and cheese croissants with Cuban coffee and coffee drinks at breakfast, Spanish, Italian, and spicy-themed ...

The first full-service location of wildly popular Cuban sandwich shop Cubanos ATL opens September 20 in downtown Roswell offering an expanded menu and a full bar with cocktails.

In addition to a tight list of traditional Cuban sandwiches, look for overnight oats, Cuban toast, and ham and cheese croissants with Cuban coffee and coffee drinks at breakfast, Spanish, Italian, and spicy-themed charcuterie boards, and desserts like caramel flan and tres leches cake. The bar starts serving mojitos, daiquiris, beer, and wine in the afternoon. All sandwiches are served on La Segunda Central Bakery bread — the oldest Cuban bread maker in the United States — and are created using family recipes.

People order at the counter and take a number. Food is then delivered to the table when its ready.

Opening his Cuban sandwich shop during the pandemic wasn’t what owner Ozzy Llanes planned on when he began working on the tiny house food trailer that would eventually become the first location of Cubanos ATL in metro Atlanta.

A Cuban native, Llanes moved to Atlanta from Miami over a decade ago and spent years searching for a “descent” Cuban sandwich here. Llanes designed and built the tiny house takeout joint on wheels and equipped it with a small kitchen and prep station, opening it in a parking lot of a small retail complex on Roswell Road in Sandy Springs in the summer of 2020. Lines formed early and remained steady throughout the rest of that year.

Llanes went on to open two more locations the following year, one in Cumming and the other at the Chattahoochee Food Works in Atlanta’s Underwood Hills neighborhood. For the Roswell location, Llanes continues those expansion plans, which now includes his first sit-down restaurant and cocktail bar.

Taking over the former Cricket Wireless space on Alpharetta Street, Cubanos ATL seats around 60 people between the dining room, small bar, and sunny patio beside the restaurant, decked out with bright yellow chairs, red umbrellas, and string lights illuminating the space in the evening. Unlike other locations, Cubanos ATL in Roswell also features a retail section for purchasing wines from Argentina, Spain, and Napa Valley and Cuban rums, vodka, and tequila, along with other beverages.

And it appears Llanes isn’t done opening new locations of Cubanos ATL. He’s now set his sights on South Downtown, opening along Mitchell Street and historic Hotel Row, part of the renovation project led by Atlanta-based Braden Fellman Group. Like the Roswell location, expect breakfast, lunch, and dinner and a full bar.

Open Sunday - Wednesday, 8 a.m. to 7 p.m.; Thursday - Saturday, 8 a.m. to 10 p.m.

1007 Alpharetta Street, cubanosatl.com.

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Cubanos ATL

6450 Roswell Road, , GA 30328 (404) 889-8948 Visit Website

‘Mentally stressed’ RF expert bails on Roswell, GA in the final days of a T-Mobile lawsuit costing $1 million-plus

This week, T-Mobile continued its 14-year battle with Roswell, Georgia, to erect a 108-foot monopine near Lake Charles Drive that was denied multiple times.The ongoing lawsuit is the costliest and most protracted siting litigation in the United States, with both parties shelling out well over a million dollars in legal fees since T-Mobile filed the complaint in 2010.It is also the first time a lawsuit mi...

This week, T-Mobile continued its 14-year battle with Roswell, Georgia, to erect a 108-foot monopine near Lake Charles Drive that was denied multiple times.

The ongoing lawsuit is the costliest and most protracted siting litigation in the United States, with both parties shelling out well over a million dollars in legal fees since T-Mobile filed the complaint in 2010.

It is also the first time a lawsuit might hinge on a carrier’s opposition to a defendant’s motion to substitute an expert for a consultant incapable of continuing because of his age and emotional state.

On March 2, 2024, the city’s RF engineering expert, Ronald Graiff, 78, unexpectedly resigned as Roswell’s consultant due to “mental stress, his age, and his personal situation,” according to an email Graiff sent to lead counsel for the City of Roswell, Angela Couch.

Couch said she had talked to Graiff on March 1, 2024, and “he unequivocally stated that he was finished with this case and that he could no longer take the stress. He abruptly terminated the call after flatly stating, ‘don’t call me anymore.’ “

Graiff was hired in February 2017 and communicated on occasion regarding the case status. When the city received a declaratory ruling in March 2023 that the case would be active again, Graiff agreed to continue to assist the city and, as in the past, would be the foundation of the city’s defense.

On March 8, 2024, the city requested the court to substitute RF expert Ben Levitan for testimony at an evidentiary hearing on June 20, 2024. Levitan will explore the possibility of small cells/nodes in the area, any co-location opportunities, and the effectiveness of the proposed monopine site relative to the identified gap at $495 per hour.

On March 15, 2024, T-Mobile opposed the city’s substitution of an expert, stating that if the court did, Levitan should be limited to assessing Graiff’s opinions and conclusions.

T-Mobile said they would be prejudiced by Levitan’s substitution, mainly if new methodologies are used, and the court should order the reimbursement of T-Mobile’s costs incurred about the now-moot Graiff reports, deposition and preparation for his trial testimony.

T-Mobile alleges that Graiff only resigned as the city’s expert after the company had presented in its pretrial brief “the fundamental flaws in Mr. Graiff’s opinions and, critically, his failure to use any standard methodologies or tests to produce any concrete evidence supporting his opinions.”

“Mr. Graiff simply did not want to continue working on this case, and the city, having been alerted to the severe weakness of his testimony, was happy to let him walk away. Yet, ‘buyer’s remorse’ and seeking to ‘remedy’ the expert’s opinions is not good cause to substitute,” T-Mobile said in its court filing.

T-Mobile submitted to the court testimony that Graiff is still an expert consultant for the Town of Rhinebeck, New York Zoning Board of Appeals, and is expected to provide a report regarding Wireless Edge’s tower application today. They also noted that Graiff has not resigned as an expert witness in cases where he has been hired to represent communities in other lawsuits involving siting issues.

In its lawsuit, T-Mobile stated that it is entitled to recover its attorneys’ fees. In 2017, Roswell’s Mayor, Jere Wood, disclosed the city had incurred approximately $1 million in legal expenses due to the lawsuit. It is unknown what T-Mobile has expended.

Rejections heralded a victory from the U.S. Supreme Court

The siting feud arose in 2010 when T-Mobile proposed the tower, only to be unanimously turned down by the city council. The telecommunications company then took the matter to court, claiming Roswell was breaching the Telecommunication Act of 1996 by not providing specific reasons for the denial.

The case eventually reached the U.S. Supreme Court after an appeals court initially ruled in favor of Roswell. In 2015, the Supreme Court, in a 6-3 verdict, found that Roswell did not adequately explain its refusal to allow the tower’s construction. The case was sent back to a lower court for additional review.

In 2016, the 11th Circuit Court in Atlanta determined the case’s evidence was no longer current and directed both Roswell and T-Mobile to reassess the situation to identify any significant gaps in cell phone coverage and whether the proposed tower’s advanced technology could address them.

On July 24, 2017, the city council unanimously voted to again deny T-Mobile’s request to build the monopine.

On March 17, 2023, the U.S. District Court for the Northern District of Georgia set a date for resuming the previously discontinued evidentiary hearing.

Consumer Price Index, Atlanta-Sandy Springs-Roswell — February 2024

The Consumer Price Index for All Urban Consumers (CPI-U) for Atlanta-Sandy Springs-Roswell rose 1.3 percent from December to February, the U.S. Bureau of Labor Statistics reported today. (See table A.) Regional Commissioner Victoria G. Lee noted that the shelter index continued to rise from December to February and was a major contributor to the bi-monthly all items increase. (Data in this repo...

The Consumer Price Index for All Urban Consumers (CPI-U) for Atlanta-Sandy Springs-Roswell rose 1.3 percent from December to February, the U.S. Bureau of Labor Statistics reported today. (See table A.) Regional Commissioner Victoria G. Lee noted that the shelter index continued to rise from December to February and was a major contributor to the bi-monthly all items increase. (Data in this report are not seasonally adjusted. Accordingly, bi-monthly changes may reflect the impact of seasonal influences.)

The all items CPI-U advanced 3.3 percent for the 12 months ending in February. (See chart 1 and table A.) The index for all items less food and energy rose 3.2 percent over the past year. The food index and the energy index also increased over the last 12 months, up 3.9 percent and 3.6 percent, respectively. (See table 1.)

Food

The food index was unchanged from December to February. A 1.1 percent increase in the food away from home index over the bi-monthly period was offset by a 0.7 percent decrease in the food at home index. Two of the six major grocery store food group indexes increased over the two-month period: other food at home (+1.0 percent) and nonalcoholic beverages and beverage materials (+0.6 percent). The indexes for meats, poultry, fish, and eggs (-2.0 percent) and dairy and related products (-4.4 percent) were among the food group indexes to decline from December to February.

The food index advanced 3.9 percent for the 12 months ending in February, led by a 5.9-percent increase in the food away from home index. The food at home index also increased over the past year, up 2.6 percent. Four of the six major grocery store food group indexes increased over the last 12 months, including the indexes for other food at home (+4.9 percent) and meats, poultry, fish, and eggs (+4.2 percent). In contrast, the index for dairy and related products declined 4.4 percent over the past year and the index for cereals and bakery products declined 2.0 percent over the last 12 months.

Energy

The energy index rose 2.9 percent from December to February, reflecting increases in the natural gas (+10.3 percent), electricity (+2.2 percent), and gasoline (+1.7 percent) indexes.

The energy index advanced 3.6 percent for the 12 months ending in February, led by a 14.0-percent increase in the electricity index. The natural gas index also increased over the past year. In contrast, the index for gasoline declined 4.0 percent over the last 12 months.

All items less food and energy

The index for all items less food and energy rose 1.3 percent from December to February, led by a 1.6-percent increase in the shelter index. Within shelter, owners’ equivalent rent increased 1.2 percent and rent of primary residence increased 1.1 percent over the bi-monthly period. The index for apparel (+7.9 percent) was also among the indexes to increase from December to February.

The index for all items less food and energy advanced 3.2 percent for the 12 months ending in February. Shelter (+6.1 percent) was the largest contributor as owners’ equivalent (+6.4 percent) and rent of primary residence (+6.5 percent) continued to increase over the past year.

The Atlanta-Sandy Springs-Roswell Consumer Price Index for April 2024 is scheduled to be released on Wednesday, May 15, 2024, at 8:30 a.m. (ET).

Technical Note

The Consumer Price Index for Atlanta is published bi-monthly. The Consumer Price Index (CPI) is a measure of the average change in prices over time in a fixed market basket of goods and services. The Bureau of Labor Statistics publishes CPIs for two population groups: (1) a CPI for All Urban Consumers (CPI-U) which covers approximately 93 percent of the total U.S. population and (2) a CPI for Urban Wage Earners and Clerical Workers (CPI-W) which covers approximately 29 percent of the total U.S. population. The CPI-U includes, in addition to wage earners and clerical workers, groups such as professional, managerial, and technical workers, the self-employed, short-term workers, the unemployed, and retirees and others not in the labor force.

The CPI is based on prices of food, clothing, shelter, fuels, transportation fares, charges for doctors' and dentists' services, drugs, and the other goods and services that people buy for day-to-day living. Each month, prices are collected in 75 urban areas across the country from about 6,000 housing units and approximately 22,000 retail establishments—department stores, supermarkets, hospitals, filling stations, and other types of stores and service establishments. All taxes directly associated with the purchase and use of items are included in the index.

The index measures price changes from a designated reference date; for most of the CPI-U the reference base is 1982-84 equals 100. An increase of 7 percent from the reference base, for example, is shown as 107.000. Alternatively, that relationship can also be expressed as the price of a base period market basket of goods and services rising from $100 to $107. For further details see the CPI home page on the internet at www.bls.gov/cpi and the CPI section of the BLS Handbook of Methods available on the internet at www.bls.gov/opub/hom/cpi/.

In calculating the index, price changes for the various items in each location are averaged together with weights that represent their importance in the spending of the appropriate population group. Local data are then combined to obtain a U.S. city average. Because the sample size of a local area is smaller, the local area index is subject to substantially more sampling and other measurement error than the national index. In addition, local indexes are not adjusted for seasonal influences. As a result, local area indexes show greater volatility than the national index, although their long-term trends are quite similar. NOTE: Area indexes do not measure differences in the level of prices between cities; they only measure the average change in prices for each area since the base period.

The Atlanta-Sandy Springs-Roswell, GA Core Based Statistical Area is comprised of Barrow, Bartow, Butts, Carroll, Cherokee, Clayton, Cobb, Coweta, Dawson, DeKalb, Douglas, Fayette, Forsyth, Fulton, Gwinnett, Haralson, Heard, Henry, Jasper, Lamar, Meriwether, Morgan, Newton, Paulding, Pickens, Pike, Rockdale, Spalding, and Walton Counties in Georgia.

Information in this release will be made available to individuals with sensory impairments upon request. Voice phone: (202) 691-5200; Telecommunications Relay Service: 7-1-1.

Senior staff depart City of Roswell

ROSWELL, Ga. — The first question former IT Director Christopher Zack asked at the Roswell City Council open forum Oct. 30 was, why did the city’s financial director and purchasing manager quit within one week of one another?Zack went on to ask questions about the turnover rate of staff, an organizational chart change and senior-level leadership.At the open forum, City Administrator Randy Knighton said the “Reinvent Roswell” initiative involves an examination of the city’s policies and procedures; ...

ROSWELL, Ga. — The first question former IT Director Christopher Zack asked at the Roswell City Council open forum Oct. 30 was, why did the city’s financial director and purchasing manager quit within one week of one another?

Zack went on to ask questions about the turnover rate of staff, an organizational chart change and senior-level leadership.

At the open forum, City Administrator Randy Knighton said the “Reinvent Roswell” initiative involves an examination of the city’s policies and procedures; the organizational structure of staff; and internal and external communications.

Roswell to ‘reinvent’ in response to criticism

The City of Roswell government has undergone a change in leadership structure over the past year, according to interviews and documents obtained by Appen Media.

During the same time period, the personnel assigned to fill those positions has also shifted.

Former Deputy City Administrator Michael Fischer, who Communications Director Julie Brechbill named as a key proponent of the reorganization, left his position as deputy city manager after 14 years in March.

He has since joined the City of Lawrenceville in a similar role.

Rich Rhinehart was announced as Roswell’s chief operating officer April 11, a position that had previously not existed in the city’s organizational chart.

His assignment signaled the first hire of the new governance system, and Fischer’s the first departure.

Since August, the finance director, IT director, purchasing manager, community development director, community development deputy director, and the superintendent of parks have resigned.

The list does not include departures of lower-level staff and may exclude other senior-level roles.

Former Councilman Peter Vanstrom resigned in July.

Through an Open Records request Appen Media obtained 73 letters of resignations tendered by City of Roswell employees in 2023.

At the Oct. 30 open forum Former IT director Christopher Zack alluded to dissatisfaction with city operations as a motive for his resignation. It is unclear whether the other departures were for similar reasons.

Councilwoman Sarah Beeson said her work in the private sector overseeing operations for Oasis Consulting Services first drew her attention to senior-level departures from city staff.

“If that’s a larger question as to why, and if there’s a problem that needs to be solved,” Beeson said.

“I don’t think the resignations are a direct result of the reorganization, I think it’s a larger cultural issue that we’re looking to solve.”

Interviews, public documents and a review of city meetings plot a restructuring timeline that stretches into 2022.

Brechbill attributed the initiative to senior staff, namely Knighton and Fischer, who approached the mayor and councilmembers with a reorganization proposal in early 2023.

Knighton said the revision of the leadership structure began in fall 2022 when the city administrator and staff began reviewing the internal organization of the city.

Mayor Kurt Wilson also mentioned a reorganization at a Jan. 10 Administration, Finance and Recreation committee meeting.

“The greater piece is that the reorganization of our government that’s going to occur is to try to find the greatest efficiencies in every respect,” Mayor Wilson said.

He used the decision of whether to purchase or lease reel mowers as an example of a decision that “should probably be in the hands of whatever agency we create inside the government,” instead of each department handling the process.

Later that night the topic came back up, this time in reference to proposed changes to the Unified Development Code.

Appen Media asked Randy Knighton whether reorganization may have led to the recent departures of senior-level staff.

“No, absolutely not,” Knighton said. “[We] are proud that the organization has developed leaders that are attractive to both the public and private sectors.”

The review process sought to improve efficiency in service delivery; to increase direct lines of communication; develop leadership authority and decision-making; and to ensure the delivery of bond projects, Knighton said.

With positions like chief financial officer and IT director vacant heading into the holiday season, it’s not clear if the “Reinvent Roswell” initiative is delivering on its goals.

There are 27 full-time job openings for city staff positions, ranging from high-level administrative positions to equipment operators in public works.

Some of the high-level openings include chief financial officer, who also serves as an assistant city administrator for internal services, and assistant city manager for economic and community development.

Those positions are two of the four new titles featured on the city’s revised organizational chart, obtained by Appen Media through an Open Records request.

In addition to the assistant city administrators, the city has added the roles of deputy city administrator for utilities, infrastructure and facilities, and a deputy city administrator for community services.

The four new spots will oversee the city’s individual department heads.

The deputy city administrator for utilities, infrastructure and facilities is Sharon Izzo, and the deputy city administrator for community services is Jeffrey Leatherman.

Prior to October 2023, Leatherman served as the recreation, parks, and historical and cultural affairs director, and Izzo served as the environmental and public works director.

The restructuring also reclassifies the former deputy city administrator position into a chief operating officer, now held by Rich Rhinehart.

For the last ten years the City of Roswell has included the organizational chart in the first few pages of its annual budget. It is absent from the 2024 report.

Communications Director Julie Brechbill said the chart was removed because city staff was focused on the change from priority-based to zero-based budgeting.

While priority-based budgeting starts with the previous year’s budget and directs available funds to preferred programs, zero-based budgeting generally starts from scratch each year and analyzes all expenditures in a department.

The result was an intense budgeting process, which involved city staff immersing themselves in the new budgeting method, Brechbill said.

Brechbill also said the organization chart was included in previous annual budget reports to qualify for the Government Finance Officer Association’s award, which the city did not apply for this year.

Elements of the reorganization were approved by virtue of the fact the council voted to fund it in the 2024 budget to pay for its implementation, she said.

When the council voted Aug. 15 to appropriate $2.2 million in funding for reorganization in this year’s budget, the purpose was to increase efficiency and restructure the city government into a more service-oriented organization, Brechbill said.

At the time the appropriation was framed as a formality, intended to account for changes that had already taken place. Speaking at a committee meeting that day then-Director of Finance Ryan Luckett introduced the amendment as a measure “to recognize some changes and reorganizations that have happened,” during the quarter.

Brechbill said internal reorganizations are nothing new.

Senior staff proposed one under Mayor Lori Henry, but the effort failed to draw adequate council support, Brechbill said.

City Administrator Knighton was also asked about whether the changes to some administrative titles signaled a for-profit business approach to government.

“I have not heard from any critics of administrative titles or ‘a business approach to government,’ so I cannot speak specifically to the question,” Knighton said.

The next Roswell City Council meeting is scheduled for Monday, Nov. 27 at 7 p.m.

Roswell, GA, Is One of the Best Cities To Live in America

Lights, camera, action: Roswell, GA, is not just a popular place for movie makers but also for residents who want a happily-ever-after setting to call home. This sought-after Atlanta suburb is one of the best places to live in the U.S. because of its historic charm, welcoming neighbors, strong economy and nationally recognized health care facilities, including WellStar North Fulton Hospital, Emory Clinic and Piedmont health care. The city also has several top-rat...

Lights, camera, action: Roswell, GA, is not just a popular place for movie makers but also for residents who want a happily-ever-after setting to call home. This sought-after Atlanta suburb is one of the best places to live in the U.S. because of its historic charm, welcoming neighbors, strong economy and nationally recognized health care facilities, including WellStar North Fulton Hospital, Emory Clinic and Piedmont health care. The city also has several top-rated public schools, making it a good choice for families with children.

While jet setters and business commuters appreciate that one of the world’s busiest airports, Atlanta Hartsfield-Jackson, is close by, there’s loads of fun to be had close to home. For example, Roswell hosts annual festivals celebrating everything from lavender to Monarch butterflies. There’s even a homemade ice cream social in August with volunteer “crankers” making more than 100 varieties. Locals also love coming together on summer nights for Reels and Wheels, an outdoor movie showing with food trucks providing the snacks.

Roswell’s prime location near the Chattahoochee River means the city offers plenty of things to do for outdoor enthusiasts. Roswell also has a burgeoning craft beer scene, and you can enjoy a cold pint after a day floating on the Chattahoochee River. Roswell also has a thriving arts and culture scene, and the city is home to several art galleries, theaters and museums.

How We Calculate Our Data

Roswell ranks highest for economy, amenities and transportation.

Weather and Outdoor Activities in Roswell, GA

Things To Do in Roswell, GA

The Local and State Economy in Roswell, GA

With a strong economy, top-rated public schools and a thriving arts and culture scene, Roswell is one of only two Georgia cities to be named a Top 100 best place to live. Read more about Roswell and learn why you should consider moving to Georgia. If you’re interested in the region, check out the 25 top places to live in the Southeast.

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